The entire success of any company is dependent upon their customers. Maintaining a good relationship with your customers is indispensable, as relationships add worth to marketing and build brand loyalty, which helps the best brands earn huge profits. Companies constantly test out different strategies and techniques and analyze their impact on customers to better themselves. They apply Customer Relationship Management, a process to monitor customer interactions using data analysis by CRM systems. It uses cloud computing, also called SaaS (software as a service) to store data externally.
The top vendors of this system are Salesforce, Microsoft, SAP, and Oracle. Employees get easy accessibility to the data with an internet connection. Salesforce, an American cloud-based software company is the pioneering name in this sphere. Research giant Gartner declared Salesforce as a leader in CRM-Customer Engagement Center Magic Quadrant. However, implementing this system independently, can be quite a hassle, hence organizations often utilize the services of a Salesforce consultancy for CRM.
There are many factors to consider before choosing a salesforce consultancy for your company, such as:
Certifications & Awards: Consultancies that are certified and recognized globally by Salesforce for their work provide the best service to their customers, which makes looking at their certification and awards very important.
Experience: Consultancy firms that are experienced in salesforce solutions have more knowledge and hence are able to provide better services than new players in the field.
Cost: Without a doubt, cost is a great concern for firms implementing IT and salesforce solutions. Indian consultancy firms are renowned for their low-cost business process outsourcing (BPO) centers, which provide the best quality IT solutions at the lowest price globally.
Reviews: Reviews of previous and existing clients are very important when determining which Salesforce consultant to choose. From the time taken for completion to communication to after-project support, client reviews are very insightful in knowing about a consultancy firm’s services.
Scalability: When partnering with an IT salesforce consultancy firm for the long-term, the scalability potential of you and your IT services’ provider must be kept in mind. Small firms may not be able to keep up with the increasing demands of large clients, which make larger firms more reliable for large projects. The size of a firm can be approximated through its revenue and market cap.
There are several high-quality Salesforce companies throughout the world. Rest assured, we have listed the 10 best Salesforce Consulting Firms for you based on these factors, as well as awards, reputation, market cap and revenue.
Tata Consultancy Services (TCS)
India is the best outsourcing destination for your Business IT operations, including CRM services. There are many notable salesforce consulting companies in India that you can hire for CRM. The largest and most reputed among them is Tata Consultancy Services.
Established in 1968, Tata Consultancy Services specializes in IT services and consulting and is Headquartered in Mumbai, Maharashtra. In 2021, TCS became the highest valued IT company in its sector globally, and had a revenue of 23 billion USD in 2021. It has been recognized for “Best-in-class” Salesforce Implementation and Integration Services in 2018 in Europe by PAC, and won the Salesforce Partner Innovation award in 2020.
TCS offers full consulting-led suite services related to Salesforce products, technology advisory services, managed services, platform optimization and support, business advisory services, customer experience strategy, roadmaps, and cloud strategy implementation services. It has over 4,44,000 highly trained consultants in 46 countries and is known for providing the most innovative and cost-effective solutions throughout the world.
Founded in 1981, Infosys is the second-largest Indian IT company that provides business consulting, information technology and outsourcing services. It has shown industry-leading growth in the sector with a revenue exceeding $14 billion and a market cap of 86.7 billion dollars.
As a strategic partner of salesforce, Infosys is known for its customer-centric solutions and dedication towards its clients goals and objectives. Its workforce exceeds 240,000 employees across the globe, and is an experienced leader in IT consulting services, including salesforce management.
A Fortune Global 500 company with a market cap of about $185 billion, Accenture is an American-Irish multinational company that specializes in providing Consulting and processing services. It is amongst the top global partners of Salesforce, and had a revenue of 44.3 billion USD in 2020.
Accenture offers services in salesforce automation, customer service and support, asset tracking, contract management, human resources, and marketing. It has been ranked 1 in the HFS top 10 for Salesforce Services 2020. They have completed 1529 projects to date and are an experienced provider for designing, developing, and driving transformational skills using Salesforce solutions.
Established in 1945, Wipro is an Indian multinational corporation that offers a Salesforce service that modernizes CRM applications and processes using automation and cognitive intelligence. It had a revenue of $8.7 billion in 2021, and a market cap of $42.75 billion.
Wipro’s subsidiaries, Appiro and 4C, have over 1000+ IT consultants and have successfully completed over 1600 projects in Salesforce. Appirio is a global salesforce consulting partner and ranked in the top 10 HFS Salesforce services awards in 2020. They develop modern business applications for enterprise companies and provide unique and unrivaled technology integration, ranking them amongst the top players in this field.
Deloitte aims at connecting you with your customers using customer-centric technology. It is a global strategic partner of Salesforce and is the world’s largest consulting firm. It offers services in various verticals such as audit & assurance, business consulting, financial advisory, risk, and tax services. It is a privately-owned company, and had revenues of $47.6 billion in 2020.
Deloitte has over 2600 certified experts who have unanimously reached the level of 9.77/10, the highest and rarest among all implementation partners. It has acquired Salesforce and Amazon Web Services (AWS) consulting partner CloudinIT of New Zealand. They help their customers achieve their goals using social, mobile, and open collaboration, or by using enhanced data analysis or via regular customer interaction.
A subsidiary of the Mahindra group, Tech Mahindra is one of the leading Indian IT companies in business process outsourcing and salesforce consulting. It was founded in 1986, and is a platinum partner of Salesforce with an association going back as far as 2006. It generated a revenue of $5.4 billion in 2021, and has a market cap of 14.23 billion USD.
With over 120,000+ employees in over 90 countries across the world, it provides agile and innovative digital solutions for large enterprise implementations, support & maintenance, and salesforce consulting. It has 1500+ salesforce consultants and completed over 150 projects in salesforce, making it a trusted and reliable salesforce consulting company.
Founded in 1967 as a data processing and enterprise management company, Capgemini is now one of the leading multinational IT outsourcing and consultancy companies. It has over 270,000 employees present in 50 countries, out of which about 125,000 are in India. It logged a revenue of $16.8 billion in 2020, and a market cap of $33.25 billion.
A worldwide partner of Salesforce for 10 years, Capgemini has received several awards and accolades for its services, which is a testament to its innovation and software development capabilities. It has worked with reputed companies such as Jaguar Land Rover, Chicco, NYDJ etc.
Established in 2011, Hyperlink Infosystem has been developing “end-to-end Salesforce solutions” for years now. It is a private Software Solutions provider based in Ahmedabad, India, and are the top mobile app developers in the country. An ISO 9001:2008 certified company, it has an estimated revenue of 34.7 million USD and has extended its service to the USA, UK, Japan, Canada, and other parts of the world.
They have a team of 350+ professionals for IT services, mobile app development, Blockchain, AI, and ERP/ SI consulting. Hyperlink Infosystem is one of the leading specialized salesforce consulting companies in India. Their team of developers are experts in Salesforce IoT and provide excellent solutions to leverage your business. They have worked with prominent brands like Discovery, Viacom, Disney, and Cartoon Network.
Zensar transitioned to a pure software company in 1999, and is a leading Indian IT software and services company. It has offices in the US, UK, South Africa and India. It provides Salesforce consulting, digital transformations, data analytics, research consultancy and cloud solutions. It had a market cap of 0.92 billion USD, and a revenue of $0.51 billion.
A trusted partner of Salesforce services for 10+ years, it has a CSAT score of 9.8 and has been mentioned by prominent analysts such as Gartner. It has 300+ certified consultants to cater to the diverse needs of its clients, and has bagged award-winning projects in insurance, retail, manufacturing, technology & financial sectors.
A CRM consultancy firm based in Dallas, Texas, Ascendix Technologies has been helping developing businesses since 1996. With a team of over 130 experts, Ascendix specializes in providing CRM consultation, ERP consultation and IT managed services. It is a private company, and its revenues are estimated to be around $19 million.
After 25 years of experience, it has now extended its services to App development, customization, optimization, support, data migration, and implementation. The firm has been a salesforce partner since 2001, and has supported many small and large businesses in implementing salesforce. Its personalized specialized services have allowed it to make its own niche in the industry.
Final Thoughts: Salesforce’s SaaS suite is one of the most widely used technological solutions worldwide. CRM is becoming increasingly important for all companies, who require experts to guide them in utilizing the full potential of Salesforce’s evolving technology. Hiring the services of a consultancy firm to guide you through the implementation of Salesforce tools will not only save you a lot of time but will also increase the efficiency of your business. Experts in their field, they provide a solution to all complex problems and offer unique methodologies to help grow your brand. In this article, we compiled a list of “Best Salesforce Consulting Companies in The World” for your convenience.